Frequently Asked Questions (FAQ) – DiKa

Welcome to the DiKa Help Center. Here you will find answers to the most frequently asked questions about online orders, payment methods, shipping, returns and exchanges, product availability, physical stores, and our Loyalty Program.

Orders and Payment

How do I place an order on Dika.bg?

Select your preferred product, add it to your shopping cart, and follow the checkout process to complete your purchase. Once your order has been successfully placed, you will receive a confirmation email at the address provided during checkout.

Do I need an account to place an order?

No. You can place an order as a guest without creating an account. However, registering gives you access to your order history, faster checkout for future purchases, and eligibility to join the DiKa Loyalty Program.

What payment methods do you accept?

We accept payments by credit or debit card, as well as cash on delivery (COD). All payment methods available on our website are secure, reliable, and easy to use.

Can I use a promo code?

Yes. Simply enter your promo code in the designated field during checkout. If the code is valid, the discount will be automatically applied to your order total.

Shipping and Delivery

How long does delivery take?

Standard delivery typically takes between 2 and 6 business days, depending on product availability and the delivery destination. During holiday periods or promotional campaigns, delivery times may be extended.

What are the shipping costs?

Shipping costs are calculated automatically during checkout. Delivery is free for orders over €100 and for orders delivered to a DiKa physical store.

Do you offer international shipping?

Yes. We offer international delivery to selected destinations across Europe through our international website, dika.com.

Please note that you must create a separate account using an email address different from the one associated with your profile on the Bulgarian website. If you are a member of our Loyalty Program and would like to redeem loyalty points, please contact our customer service team for assistance.

The applicable shipping options, delivery costs, and estimated delivery times will be displayed during checkout.

Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing a tracking number, allowing you to monitor your shipment status in real time.

Returns and Exchanges

Can I return a product?

Yes. You may return a purchased product within 14 days of receiving it, provided that it meets the following conditions:

• The product is accompanied by a receipt or invoice.
• The product is in its original condition with all tags and packaging intact.
• The product shows no signs of wear, damage, staining, or traces of cosmetic products.

How can I return or exchange a product?

Products purchased through the online store may be returned or exchanged within 14 days in one of the following ways:

• At any DiKa physical store.
• By courier shipment to the brand’s central warehouse at the customer's expense.

All transportation costs related to returns or exchanges are the responsibility of the customer.

How long does it take to receive a refund?

After the returned product has been received and inspected, the refund will be processed via bank transfer within 14 business days from the date the item arrives at our central warehouse.

Sizes and Product Availability

How do I choose the correct size?

We recommend consulting the detailed size guide available on each product page to help you select the size that best fits your measurements.

How can I check if a product is in stock?

Available sizes and colors are displayed directly on the product page. If an item is currently unavailable, this will be clearly indicated. You can also subscribe to back-in-stock notifications by entering your email address.

Will an out-of-stock product be restocked?

Some of our most popular styles may be restocked periodically. We recommend checking the website regularly or signing up for stock availability notifications.

Physical Stores

Where are DiKa stores located?

DiKa operates monobrand stores in Bulgaria, Romania, Serbia, and Georgia. Up-to-date store locations and opening hours can be found in the “Find a Store” section of our website.

Can I return an online order to a physical store?

Yes. Online purchases can be returned at any DiKa physical store, provided they comply with the return conditions, including the 14-day return period, proof of purchase, and the product’s original condition.

Account, Customer Service, and Loyalty Program

How can I contact the DiKa team?

You can contact our customer service team through the contact form on our website, by email, or by phone using the details provided in the “Contact Us” section.

Do you offer a loyalty program?

Yes. The DiKa Loyalty Program is available free of charge and can be joined online or at any DiKa or DiKa Outlet store in Bulgaria.

What are the benefits of joining the DiKa Loyalty Program?

Earn Reward Points

You earn points with every purchase made online or in participating physical stores in Bulgaria. The value of the reward points equals 10% of the purchase amount.

After registering for the DiKa loyalty program, the birthday discount becomes active and available for use after 48 hours.

Example: A purchase of €100 earns you 10 points. Each point is worth €0.50, giving you a €5 discount on a future purchase.

Birthday Discount

Members receive a one-time 10% birthday discount, valid during the week leading up to their birthday and on the birthday itself. This discount can be combined with other active promotions.

Exclusive Access

Enjoy priority access to new collections, exclusive sales, special campaigns, and personalized offers delivered directly to your inbox.

How long are loyalty points valid?

Reward points remain valid for 12 months from the date of the qualifying purchase and may be redeemed in full or in part during that period.

Points can be used both online and in all DiKa and DiKa Outlet stores in Bulgaria.

Please note that purchases made using redeemed loyalty points do not generate additional reward points.

Example: If you purchase items worth €200 and redeem €30 in loyalty points, you will not earn new points on the remaining €170 paid balance.

What should I do if I receive a defective product?

If you receive a defective item, please contact our customer service team as soon as possible. We will assist you promptly with the claims process and help find the most suitable solution.

Product Care and Materials

How should I care for my garments?

To preserve the quality, color, and shape of your garments, we recommend carefully following the washing, drying, and ironing instructions provided on each product label.

What materials are used in DiKa products?

DiKa collections feature carefully selected natural and blended fabrics chosen for their comfort, durability, and refined appearance.

More than 95% of our garments are manufactured in Europe.

As part of the E. Miroglio Group, DiKa uses premium and exclusive fabrics produced in the group's own textile factories in Bulgaria.

Still Need Assistance?

If you cannot find the information you are looking for, please contact us through our contact form. Our customer service team will be happy to assist you and will respond as quickly as possible.